1) linking knowledge management to the strategy of the institution (serving targets),
2) developing a culture of knowledge sharing (trust, reward, procedures),
3) involvement and participation of stakeholders (ownership, user logic),
4) capacity development (training, technology, organisational development),
5) contextualisation of information (content, quality, retrieval, communication),
6) monitoring and evaluation (use, impact).

You can download the bulletin here (pdf, 1.88 MB).